Privacy Notice

About Us

Gransino is the data controller responsible for determining how and why your personal data is processed.
For privacy-related questions or rights requests, contact: dpo@gransinocasino.uk.com

What Data We Collect

Information You Provide

Account Information:
Personal details such as name, email, date of birth, gender, address, country, phone number, username, social security number.
Your IP address and approximate location are also recorded.

Verification Details (KYC/AML):
Documents including ID card, passport, driver’s licence, proof of address, financial documents, source of funds, bank ID, social security number.

Payment Data:
Includes IBAN, CPF, CPR, and other identifiers used for transactions and anti-fraud/AML checks.

Data Collected Automatically

Device and Technical Data:
IP address, browser type, operating system, device identifiers.

Usage Logs:
Visited pages, session duration, searches, content viewed, ad clicks, etc., often via cookies and trackers.

Location Info:
General location inferred during your service use.

Data from Third Parties

Possible sources include:

• Public databases
  
• Credit institutions and fraud prevention agencies
  
• Social media platforms and linked accounts
  
• Licensed authorities and financial bodies
  
• Commercial data providers
  

We may also create inferences (e.g., game preferences or marketing tendencies).

Why We Use Your Data

Your personal data helps us:

• Operate and manage your account
  
• Respond to support requests
  
• Improve and develop services
  
• Prevent illegal/harmful activity
  
• Meet legal and regulatory requirements
  
• Provide marketing and personalisation
  
• Maintain platform integrity
  

Legal Grounds for Data Processing

Contractual Necessity

To manage your account and fulfil our Terms and Conditions.

Legal Compliance

Including:

• Identity and age verification (KYC)
  
• Anti-Money Laundering (AML) obligations
  
• Prevention of gambling addiction
  
• IT/network security
  
• Legal investigations, audits, subpoenas
  
• Financial/statistical reporting
  

Legitimate Interests

Such as:

• Handling legal disputes
  
• Preventing misuse or fraud
  
• Data analysis and development
  
• Promoting responsible gambling
  
• Service quality improvement
  
• Detecting cheating or abnormal activity
  

Consent

Used for:

• Marketing via email, SMS, notifications
  
• Personalised promotions
  
• Targeted advertising
  
• Participation in tournaments and reward programmes
  

Consent can be withdrawn at any time.

How We Share Your Data

We may share your information with:

Internal Teams & Affiliates

Employees and corporate group entities.

Payment Processors

For deposits/withdrawals and AML verification.

Service Providers

Tech support, hosting, communication tools, email/SMS services.

Marketing Agencies

For targeted or personalised promotions.

Security & Fraud Prevention Partners

To detect suspicious behaviour and verify identity.

Game Providers & Analytics Firms

For game functionality, statistics, and research.

Regulators & Legal Authorities

To meet legal/licensing obligations.

Corporate Transactions

In case of mergers, acquisitions, or restructuring.

External Platforms

For resolving disputes raised through third-party channels.

Data Retention

We keep your data while your account is active or as required by law.
Once retention is no longer necessary, data is deleted or anonymised.

Your Rights Under Data Protection Law

You may:

• Access your data
  
• Correct inaccurate information
  
• Request deletion
  
• Restrict processing
  
• Request data portability
  
• Object to processing (including marketing)
  
• Withdraw consent
  
• File complaints with authorities
  

Contact: support@gransinocasino.uk.com or dpo@gransinocasino.uk.com

Cookies and Similar Technologies

We use cookies, pixels, and similar tools to enhance your browsing experience.
Non-essential cookies require your consent.
See our Cookie Notice for details.

Security of Your Data

We implement administrative, technical, and physical safeguards to protect your personal information.
Although no system is fully immune to cyber threats, we continually update our security measures.

International Transfers

Some data may be transferred outside the EU/EEA under legal safeguards such as SCCs or adequacy decisions.

Business Changes

If Gransino undergoes restructuring, merger, or acquisition, your data may be transferred, remaining subject to this Privacy Notice.

Contact Us

For privacy inquiries:
📧 support@gransinocasino.uk.com
📧 dpo@gransinocasino.uk.com

Policy Updates

This Privacy Notice may be updated periodically to reflect legal or service changes.
Please check the website for the latest version.