Table of Content

1. General Provisions

1.1 Before using gransinocasino.uk.com ("the Website"), please read these Terms and Conditions carefully. By accessing or using any part of the Website, you agree to be bound by the following documents (collectively referred to as the "Terms"):

  • These General Terms and Conditions;
  • Our Privacy Policy;
  • Our Cookie Policy;
  • Specific rules for promotions, bonuses, and marketing campaigns available on the Website;
  • Game-specific rules accessible via each game;
  • Any additional terms that apply to particular sections or services.

1.2 If there is any conflict between these Terms and promotional or bonus-specific terms, the latter will prevail.

1.3 If you do not accept all of the Terms, you must not register or use the Website. Continued use confirms your acceptance.

1.4 References to “we,” “us,” or “our” refer to the operator of the Website. “You” or “your” means the individual using the Website.

1.5 The English version of these Terms is legally binding. Translations are for reference only. In case of conflict, the English version takes priority.

1.6 Access to games is provided through secure networks using encryption to protect sensitive data.

2. Legal Restrictions

2.1 You may use this Website only if you are at least 18 years old or have reached the legal age for gambling in your jurisdiction. By accepting the Terms, you confirm that you meet these age requirements. If you are underage, you must stop using the Website immediately.

2.2 We make no guarantees regarding the legality of using the Website in your location. It is your sole responsibility to ensure online gambling is legal in your country. If it becomes restricted in your jurisdiction, you must close your account.

2.3 Users from the following territories (“Restricted Jurisdictions”) are not permitted to register or deposit: Afghanistan, Armenia, Belarus, Bulgaria, China, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Romania, Russia, North Korea, Sweden, Ukraine (including Crimea), the United States, Côte d’Ivoire, and Curaçao. This list may change at our discretion.

2.4 Some game providers featured on the Website may impose additional territorial restrictions. You must not access restricted content from those jurisdictions.

3. Account Registration and Usage

3.1 Full access to Website features requires registration of a personal account.

3.2 Only one account per person, household, email, phone number, and IP is allowed. Duplicate accounts are prohibited. We may close duplicate accounts and:

  • Void all associated actions;
  • Cancel all promotions used;
  • Reverse winnings and transactions;
  • Terminate the duplicate account.

3.3 Keep your login credentials confidential. You are responsible for all activity on your account.

3.4 Transferring or selling accounts is strictly prohibited. All related balances, rights, and winnings are non-transferable.

3.5 Using another person's credentials to access the Website is not permitted.

3.6 You are responsible for ensuring your registration data is up to date.

3.7 To close your account, contact support@gransinocasino.uk.com. Your balance must be zero, and no withdrawals may be pending. Otherwise, your remaining balance will be voided.

3.8 For self-exclusion, contact support. You must also report any additional accounts you hold. We are not liable for losses on undisclosed accounts.

3.9 We reserve the right to refuse or close accounts at any time without explanation.

4. User Obligations and Warranties

4.1 By registering, you confirm:

  • You act on your own behalf;
  • You are legally competent;
  • You are not using the Website under the influence of alcohol or drugs;
  • All provided information is accurate and kept current;
  • You understand gambling involves financial risk;
  • Your funds are not derived from illegal sources;
  • You are not colluding with others;
  • Your payment method belongs to you.

4.2 You confirm that you have not previously opened or used another person’s account.

4.3 All data provided during registration must be truthful and complete.

5. Identity Verification (KYC)

5.1 You may be asked to provide documents such as ID, proof of address, and ownership of payment methods.

5.2 We may conduct identity checks at any time, including before processing deposits or withdrawals.

5.3 Documents must be submitted within 30 days of request. If not, your account may be suspended or closed.

5.4 Verification may be performed by authorized third parties.

5.5 We may carry out phone calls, facial recognition, or other security checks.

6. Deposits, Withdrawals, and Balances

6.1 Transactions are processed by us or authorized third parties.

6.2 Deposits and withdrawals must follow the rules of the selected payment provider. When possible, withdrawals are made via the method used for deposits.

6.3 Account balances are not bank accounts and are not insured.

6.4 You authorise us to deduct any applicable fees or penalties from your balance. Chargebacks are not allowed.

6.5 We may impose limits on deposit amounts.

Refunds:

  • Generally, deposits are non-refundable except in cases of technical faults.
  • Refunds cannot be granted once a deposit or bonus has been used.
  • Requests must be made within 24 hours of the transaction.
  • All bonuses and winnings will be deducted before issuing a refund.
  • Refunds may require additional identity verification.
  • If you deposit via credit card, we may refund withdrawals up to your deposit amount.

Withdrawals:

  • Withdrawals require compliance with our wagering and identity verification rules.
  • A minimum x1 wager must be completed before withdrawal. Otherwise, a 10% (minimum €0.50) fee applies. This increases to 15% for bank or card-funded accounts.
  • We reserve the right to cancel withdrawals if fraud is suspected.
  • Preferred payment methods are not guaranteed.
  • Monthly withdrawal limits apply by VIP level.
  • A maximum of 3 pending withdrawals is allowed.
  • Financial processing takes up to 3 business days.
  • Delays may occur due to verification or technical issues.
  • Customer funds are kept in segregated accounts.
  • Inactivity fees of €5/month apply after 180 days of no login activity.
  • Erroneous balances caused by system errors may be corrected.
  • Incorrect crediting of funds must be reported and will be treated as debt.
  • Transfers between users are not allowed.
  • We may deduct owed amounts from your balance.
  • You are responsible for any tax on your winnings.

7. Promotions and Bonuses

7.1 Promotional offers may include bonus money, free spins, or loyalty rewards. Separate rules apply to each.

7.2 Each bonus is limited to one per person, household, or shared IP/device.

7.3 We may reject or cancel bonuses at any time. Our decisions are final.

7.4 Players from Excluded Jurisdictions may not participate in promotions.

7.5 Additional promotional restrictions apply to residents of Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, and Malaysia.

7.6 All bonuses are subject to wagering requirements, typically expressed as a multiplier. Requirements and game contribution rules are displayed on the relevant bonus page.

7.7 Game contribution percentages vary. Most slots contribute 100%, while table games, video poker, and some live games contribute less. Some games do not contribute or are prohibited during bonuses.

7.8 Bonuses must be wagered within 10 days (casino) or 30 days (sports), or they will expire.

7.9 No-deposit free spin winnings are capped at €80 and subject to x40 wagering.

7.10 No-deposit bonuses are subject to x40 wagering and a withdrawal cap of 5x the bonus amount.

7.11 Wagering is applied to real money first, then to the bonus balance.

7.12 Early withdrawals before wagering is completed will void the bonus and winnings.

7.13 Once wagering is met, remaining bonus funds are transferred to the cash balance.

7.14 Bonus abuse (e.g. low-risk betting, two-tier strategies, or exploiting bugs) is prohibited.

7.15 Bonus abuse or fraud may lead to account closure, voided bonuses, confiscated winnings, and ineligibility for future offers.

8. Betting Rules

8.1 You must verify the details of your bets before confirming.

8.2 Bets cannot be cancelled once placed. We may decline or void bets at our discretion.

8.3 Game outcomes are determined by a Random Number Generator. Server results take precedence over screen display.

8.4 We are not liable for losses related to gambling.

8.5 Our decisions on bet-related disputes are final.

9. Prohibited Behaviour

9.1 You may only use the Website for personal entertainment. The following actions are strictly forbidden:

  • Commercial use or using another person's details;
  • Payment fraud or using unauthorised funds;
  • Cheating, using bugs, or automation tools;
  • Collusion or coordinated betting;
  • Risk-free betting patterns;
  • Money laundering or criminal activity;
  • Abuse or threats against others;
  • Hacking or tampering with the Website or software;
  • Copying or reverse engineering software;
  • Buying or selling accounts.

9.2 You must not damage the Website's reputation.

9.3 We may review accounts for compliance and void promotions or close accounts for abusive activity.

9.4 If we suspect fraud or rule-breaking, we may:

  • Suspend your account and freeze funds;
  • Close your account permanently;
  • Void winnings and bonuses;
  • Notify authorities or other online platforms.

9.5 We may report suspicious activity to regulators, financial institutions, and other gaming operators. You must fully cooperate with any investigation.

10. Liability Limitations

10.1 You use the Website and its services at your own risk.

10.2 We are not liable for any damages, losses, or harm arising from use of the Website.

10.3 Neither we nor our partners are responsible for:

  • Errors or inaccuracies in your information;
  • Fraudulent activity;
  • Delays or rejections of deposits or withdrawals;
  • Misuse of your account credentials;
  • Downtime or technical failures;
  • Malfunctions in hardware, software, or communications;
  • Government actions or force majeure events;
  • Playing from jurisdictions where gambling is illegal;
  • Bugs, typos, or inaccuracies in the Website;
  • Losses caused by your breach of these Terms.

11. Website Modifications

11.1
The Company reserves the exclusive right to amend these Terms at any time, without prior notice and at its own discretion.

11.2
Any updates or revisions will become effective on the date stated within the amended Terms. It is your responsibility to review the Terms regularly to stay informed of any changes.

11.3
By continuing to access or use the Website following any such changes, you are deemed to have accepted the updated Terms, regardless of whether you have been specifically notified or not. If you do not agree with any part of the changes, you must immediately stop using the Website.

12. Communication and Notifications

12.1
You consent to receiving all correspondence from us via electronic means. This includes notifications published on the Website and emails sent to the address associated with your account. You are required to provide accurate and current contact information. We are not responsible if you fail to receive important notices due to incorrect or outdated contact details.

Any communication sent electronically will be regarded as “written” and deemed delivered within five (5) business days of being sent. While we may choose to send physical notices, we are not obligated to do so.

For any queries regarding your use of the Website or these Terms, please contact us at: support@gransinocasino.uk.com

13. Complaints Procedure

13.1
If you wish to file a complaint, please email our support team at support@gransinocasino.uk.com.

13.2
Our customer support department will initially assess your complaint. If the matter requires further review, it may be escalated to another department. We will keep you updated on the status of your complaint.

13.3
A complaint is considered a "dispute" when it involves the outcome of a gaming transaction and cannot be resolved during the initial support process.

13.4
If your concern remains unresolved after our initial response, you may be asked to submit a formal complaint in writing to complaints@gransinocasino.uk.com.

13.5
To verify your identity as the legitimate account holder and ensure compliance with data protection laws, your complaint should include:

  • Your account username
  • Full name as registered
  • Use of your registered email address
  • Email subject line with the word “COMPLAINT”
  • A clear and detailed description of your issue
  • Relevant dates and timestamps

13.6
Upon receiving all required information, our Complaints Resolution Committee will evaluate the matter and respond accordingly.

13.7
We aim to provide a resolution within ten (10) calendar days. If the matter is particularly complex and requires additional time, this timeframe may be extended, and you will be informed.

13.8
If you're dissatisfied with the resolution provided by the Committee, you may pursue external dispute resolution options. Details on how to proceed will be shared upon request.

13.9
You acknowledge that your agreement is solely with the Company providing services on this Website. You agree not to initiate claims or disputes against any third parties such as software providers, payment gateways, or odds suppliers involved in the platform’s operations.

14. Governing Law and Jurisdiction

14.1
All disputes or legal issues arising in connection with your use of the Website or these Terms shall be governed and resolved under applicable laws.

15. Territorial Game Restrictions

15.1
Due to licensing agreements or developer restrictions, certain games may not be available in some regions. You confirm that by playing any game, you are not a resident of a country listed as restricted for that game.

15.2
NetEnt titles are not available in: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

15.3
The game Planet of the Apes is not available in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

15.4
Vikings is restricted in: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

15.5
Narcos is unavailable in: Indonesia, South Korea.

15.6
Street Fighter is blocked in: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, US Virgin Islands, Venezuela.

15.7
The Universal Monsters series (Dracula, Creature from the Black Lagoon, The Invisible Man) is only available in the following countries: Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

16. Sports Betting Rules

16.1 General Overview
For detailed explanations of the rules associated with any specific sport or market, users should consult this section. Each betting market adheres to the guidelines outlined here, unless superseded by sport-specific conditions.

16.2 Bet Amount Limits
The minimum stake for a single bet is €1. The maximum allowable stake depends on the sport and applicable regulatory jurisdiction. The platform will display the permitted betting limits at the time the wager is placed.

16.3 Operator Rights
The sportsbook operator reserves the right to:

  • Reject any bet, in part or in full, at its discretion;
  • Cancel or void bets if they are placed after an event’s outcome has been determined or when a participant gains a significant advantage;
  • Void any wagers made from accounts with insufficient funds or where a deposit is later reversed or declined;
  • Invalidate any bets suspected of being placed with fraudulent intent, including collusion;
  • Cancel bets made on events in which the bettor is directly involved (e.g. player, coach, referee). In such cases, payouts may be withheld if there are reasonable grounds to suspect manipulation or match-fixing.

16.4 Bet Cancellation by User
Once a wager has been submitted and confirmed, it cannot be altered or cancelled by the user. However, if available, users may utilise the “Cash Out” feature to settle part or all of the bet early.

16.5 Related Selections
Bets containing interdependent outcomes within the same event (related contingencies) are not accepted unless through specific features such as a Bet Builder. If accepted in error, such bets will be void in full, even if some components have already been settled.

16.6 In-Play Advantage Bets
Any bets placed after an event outcome is known or after a team or participant has gained a material advantage may be voided, regardless of whether they resulted in a win or loss.

16.7 Timing and Acceptance
Bets must be placed before the advertised start time of an event. If a wager is inadvertently accepted after commencement (and it is not part of a live betting offer), it will be deemed invalid.

16.8 Odds Format and Settlement
Regardless of the odds display format chosen by the user (e.g. decimal or fractional), all bets are settled based on American odds.

16.9 Same Event Multiples
Multiple selections from the same event are not permitted within the same bet unless explicitly offered under a specific feature (e.g., Bet Builder). Such bets will be void if placed in error.

16.10 Cancelled or Abandoned Events
If an event is cancelled or not completed as scheduled, all associated bets will be void and stakes refunded—unless outcomes had already been determined before abandonment.

16.11 Obvious Errors
The operator does not accept liability for obvious errors in odds due to technical, human, or typographical mistakes. Bets placed at clearly incorrect odds will be void.

16.12 Live Betting Data Accuracy
Live event data (e.g. scores, timing) is offered as a convenience and may be inaccurate. It is the customer’s responsibility to ensure the accuracy of information before placing live bets.

16.13 Payout of Winnings
Winnings from settled bets are credited to the customer’s account once the outcome is confirmed through an official source.

16.14 Event Duration for Settlement Validity
An event is considered valid for settlement purposes if it reaches the minimum required duration:

  • Football: 60 minutes
  • NBA Basketball: 40 minutes
  • FIBA/WNBA Basketball: 35 minutes
  • NHL Hockey: 54 minutes
  • Other Ice Hockey: 50 minutes
  • American Football: 50 minutes
  • Baseball: 5 innings for basic results; 9 innings for total/handicap
  • Handball: 50 minutes

16.15 Exceptional Circumstances

16.15.1 Precedence of Sport-Specific Rules
These general betting rules apply unless superseded by detailed rules applicable to the specific sport.

16.15.2–16.15.7 Situational Voids
Bets will be void in cases of:

  • Abandonment: if the event isn’t completed within 12 hours;
  • Cancellation: event does not take place;
  • Postponement: event delayed beyond 12 hours from original start time;
  • Change of Opponents or Venue: altered matchups or locations;
  • Duration Changes: altered playing times or formats.

16.15.8 Dead Heat Situations
If multiple competitors share a winning position, winnings will be divided equally using standard dead heat calculations.

16.15.9 Surface Changes (where applicable)
Changes in playing surface (e.g. tennis court type) will not invalidate bets unless otherwise stated.

16.16 Dead Heat Rule Calculations

16.16.1–16.16.2
A "dead heat" refers to a tie between two or more participants where no outright winner is declared.

16.16.3 For Back Bets
Return = (Stake Ă— (Expected Winners Ă· Actual Winners)) Ă— Original Odds
Example: A €20 bet at 4.0 odds in a 3-way tie results in:
€20 × (1 ÷ 3) × 4.0 = €26.67 → Profit = €6.67

16.16.4 For Lay Bets
Return = ((1 - (Expected Ă· Actual Winners)) Ă— Odds) Ă· (Odds - 1)) Ă— Liability
Example: €20 lay at 4.0 results in a €6.67 loss if placed on a 3-way tie.

16.16.13–16.16.15
Dead heat rules only affect bets sharing the final winning place. If all tied participants fall within winning positions (e.g. Top 3), no dead heat calculation is applied.

16.17 Bet Settlement Sources

16.17.1
Bets are settled based on the official result issued by the governing authority. If unavailable, third-party trusted data sources may be used. If inconsistencies persist, in-house data will be used as the final source.

16.18 Resettlements and Errors

16.18.1
Markets may be settled quickly for customer convenience. However, the operator reserves the right to resettle markets if:

  • The official result changes post-settlement;
  • A market is later voided;
  • A technical or human error occurred during original settlement.

Account balances will be adjusted accordingly.

16.19 Non-Participants and Injuries

16.19.1
If a competitor begins an event and later withdraws, bets will stand unless stated otherwise.

16.19.2
If injury news significantly alters the outcome potential of a market (e.g. top goalscorer), the operator may apply deductions, void bets, or reprice markets.

16.20 Missing Market Participants

16.20.1
If the eventual winner of a market was not listed among the available betting options, all other selections remain valid and are settled as per normal rules.

16.21 Live Score Displays

16.21.1
Displayed scores and data are for informational use only. The operator assumes no liability for decisions made based on these displays.

16.22 Cash Out Feature

16.22.1
Cash Out allows you to settle bets before the event concludes, locking in profit or reducing loss.

16.22.2
Cash Out is not guaranteed and may be unavailable due to market suspensions, technical issues, or third-party feed interruptions.

16.22.3
A successful Cash Out will display a confirmation, and the amount shown will be immediately credited to your balance.

16.22.4
If a Cash Out was made in error due to technical or human fault, the settlement may be reversed and your balance adjusted.

16.22.5
Cash Out is not available for bets placed using Free Bets or Risk-Free Bets.

16.22.6
Partial Cash Out allows you to withdraw a portion of your stake while leaving the rest to run normally.

16.23 Bet Builder Functionality

16.23.1
Bet Builder allows users to create custom bets within a single match by combining multiple outcomes. All selections must be from the same event. If one leg is void or the chosen player does not participate, the entire Bet Builder wager will be voided. Any clear pricing errors may result in the full cancellation of the bet.

17. Sport-Specific Betting Rules

Unless otherwise stated, all sport-specific bets follow the general betting rules outlined in Section 16. However, the following rules apply in addition to or in place of the general rules for the respective sports.

17.1 Football (Soccer)

17.1.1
All standard bets are settled based on the result at the end of regular time (90 minutes plus injury time). Extra time and penalty shootouts do not count unless otherwise stated.

17.1.2
Statistical bets (e.g., shots, corners, bookings) are settled using official data from governing bodies such as UEFA or national federations.

17.1.3
A score of 0–0 is considered an even result.

17.1.4
Markets like "Team to Progress" or "To Qualify" are settled based on the team that advances, considering extra time and penalties if needed.

17.1.5
First/Last Goalscorer markets are based on the first or last goal scored in regular time. Bets on players who do not play are void. Own goals do not count.

17.1.6
Interval bets are settled solely on what happens during the specified time period.

17.1.7
For settlement purposes, an event is considered to have occurred when executed (e.g., corner taken), not when awarded.

17.1.8–17.1.9
Only cards shown to players on the pitch count. Only corners actually taken are considered; re-taken corners count as one.

17.1.10
"Run of Play" bets refer to the team scoring first, regardless of whether they maintain the lead.

17.1.11–17.1.12
Extra Time and Penalty Shootout markets are settled solely on those periods, excluding prior regular time results.

17.1.13–17.1.24
All other football markets (Half-Time/Full-Time, Total Goals, BTTS, Team to Score in Both Halves, Winning Margin, etc.) are settled based on full-time results (90+ minutes), unless otherwise specified.

17.1.25 Goal Method Markets

  • Free-Kick: Direct only; deflections count if credited to the taker.
  • Penalty: Must be directly converted.
  • Own Goal: Clearly ruled own goal.
  • Header: Last touch must be with the head.
  • Shot: Any other method.
  • No Goal: For specific markets.

17.1.26 Player Specials
Bets on player actions (e.g., cards, goals) are valid only if the player participates. In card markets, if multiple players receive a card simultaneously, the first shown the card is settled as the winner.

17.1.27 Outrights
Settled on the final league or competition position. Dead heat rules apply for shared outcomes (e.g., Top Scorer).

17.1.28 Instant Betting
Pending bet confirmations may be delayed if a critical event (e.g., goal, VAR) is suspected. If confirmed, bets may be voided or accepted based on real-time data.

17.2 Basketball

17.2.1
Bets are typically settled on the final score, including overtime unless a draw market is offered for regular time only.

17.2.2–17.2.4
All statistical markets (e.g., points, rebounds) include overtime unless stated otherwise. Players must enter the court for bets to stand.

17.2.5–17.2.7
Live player bets are void if the player doesn't return. In 3x3 or other variants, settlement follows the official competition rules.

17.2.8–17.2.17
Market-specific rules (Match Result, Quarter, Half, O/U, Spreads, Odd/Even, etc.) apply according to full-time or quarter/half results. Overtime is included unless noted.

17.3 Baseball

17.3.1–17.3.5
Unless otherwise stated, bets include extra innings. At least 9 innings (8.5 if home team leads) must be completed for bets to stand.

17.3.6–17.3.15
If a match is abandoned or not resumed within 36 hours, bets are void. Live bets and money line markets include extras. Player stats, odd/even, and series bets follow official MLB data.

17.4 American Football

17.4.1–17.4.12
All markets (Match Result, Point Spreads, Totals, Quarter/Half markets, First/Last Touchdown, etc.) include overtime unless otherwise specified.

17.5 Bandy

17.5.1–17.5.2
At least 80 minutes must be played for bets to stand. Half-time markets require completion of the respective half. Format changes (e.g., 3Ă—30 mins) void halftime bets.

17.6 Ice Hockey

17.6.1
Match result bets may include or exclude overtime/shootouts. Full-time (60 min) stats and scores apply unless otherwise stated.

17.6.2–17.6.11
Bets are settled based on regulation time unless specified. Third-period bets exclude OT. Draw No Bet, Winning Margin, and Total Goals follow 60-minute rules.

17.7 Tennis

17.7.1–17.7.6
Bets are void if the match is not completed, except for markets already settled. Player withdrawals result in void bets unless statistics were already determined.

17.7.7–17.7.12
Specific markets (Games, Sets, First Point, Correct Score, Tournament Outrights, etc.) follow strict settlement rules. Format changes (e.g., best of 3 to best of 2) void bets.

17.8 Formula 1

17.8.1–17.8.6
Results follow the final official classification. DNF (Did Not Finish) status is determined by most laps completed. Safety Car and Fastest Lap markets use official race stats.

17.9 Handball

17.9.1–17.9.12
Unless specified, all bets are based on regular time. Statistical and team-specific goal markets are void if not completed. First/Last Scorer and Race to X Goals follow standard timing and game status rules.

17.10–17.31 Other Sports

Each of the following sports adheres to similar principles as above:

  • 17.10 Poker (H2H survival, both players must play)
  • 17.11 Athletics (Official classification determines result)
  • 17.12 Aussie Rules (Includes stoppage time, excludes overtime unless stated)
  • 17.13 Badminton (At least 1 game must be completed)
  • 17.14 Beach Soccer (Regular time only)
  • 17.15 Beach Volleyball (Standard set betting)
  • 17.16 Boxing/MMA (Official ringside results used; KOs, TKOs, and decision types clearly defined)
  • 17.17 Cricket (Official scores; Duckworth–Lewis may apply)
  • 17.18 Cycling (Must start and/or finish for bets to stand)
  • 17.19 Curling (Final score; extra ends count)
  • 17.20 Darts (Legs/Sets must be completed; void if match abandoned)
  • 17.21 Field Hockey (Final result used; venue changes void bets)
  • 17.22 Futsal (Regular time only)
  • 17.23 Floorball (55 mins minimum; regular time unless stated)
  • 17.24 Golf (Official scorecards used; Dead Heat rules apply)
  • 17.25 Rugby Union/League (Includes stoppage time; regular time unless specified)
  • 17.26 Snooker & Pool (Match completion required; early retirements void bets)
  • 17.27 Swimming (Official race result used)
  • 17.28 Table Tennis (Match completion or market resolution required)
  • 17.29 Volleyball (Golden Sets ignored unless specified; bets void if match abandoned)
  • 17.30 Water Polo (Match must be completed)
  • 17.31 eSports (Match completion required; roster changes may affect validity)

Annex 1: Shop

  1. In the Shop, players can redeem their Coins for various rewards such as Bonuses, Bonus Spins, and Freebets. The following terms apply:

1.1 Bonuses:
Once a player exchanges Coins for a bonus, they have 10 days to fulfil a 40x wagering requirement based on the bonus value.
The maximum amount that can be converted into withdrawable real money is capped at 5 times the initial bonus amount. For example, a 10 EUR / 45 PLN / 100 NOK / 15 AUD / 15 CAD / 11 CHF / 250 CZK / 3,000 HUF / 20 NZD / 10 USD bonus can release up to a maximum of 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55 CHF / 1,250 CZK / 15,000 HUF / 100 NZD / 50 USD.
Bonuses obtained through the Shop are exclusively for use in the Casino section and cannot be used in Live Casino or other sections.

1.2 Bonus Spins:
After purchasing Bonus Spins with Coins, players must activate them through the Profile section and use them within 7 days.
Winnings from these spins are awarded as a bonus and are subject to a 40x wagering requirement.
Players will have 10 days to meet the wagering requirement.
The most a player can withdraw from this bonus is 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55 CHF / 1,250 CZK / 15,000 HUF / 100 NZD / 50 USD. Any excess will be forfeited.

1.3 Freebets:
Freebets are limited to the Sports section and are not applicable to other categories such as Casino, Live Casino, or Virtual Sports.
Freebets must be activated within 24 hours of receipt, and any resulting winnings must be wagered within 30 days of activation.
The full amount of the Freebet must be used in a single stake. Winnings from the Freebet will be credited to the real balance, but the Freebet stake itself will not be included.
Before any withdrawal is allowed, the winnings must be rolled over three times with minimum odds of 2.10 per selection.

  1. Players can collect Coins for use in the Shop by:
  2. Wagering: Every 100 EUR / 450 PLN / 1,000 NOK / 150 AUD / 150 CAD / 110 CHF / 2,500 CZK / 30,000 HUF / 200 NZD / 100 USD bet on Casino games earns 1 Coin.
  3. Deposits: 5% of each deposit amount is credited as Coins (based on the EUR equivalent).
  4. Ranking in top positions in internal tournaments.
  5. The General Terms and Conditions also apply.

Annex 2: Bonus Crab

  1. This offer is open to all players eligible for promotions.
  2. Eligible players can receive one daily attempt at the Claw Machine by making a qualifying first deposit. The minimum qualifying deposit is 10 EUR / 3,000 HUF / 100 NOK / 45 PLN / 20 NZD / 15 CAD / 10 USD / 250 CZK / 15 AUD / 11 CHF.
  3. Only one attempt is granted per 24-hour period. The next attempt can only be unlocked after 24 hours from the previous qualifying deposit.
  4. Once activated, players have 30 seconds to attempt to grab a prize from the Claw Machine.
  5. Each prize depends on the toy captured during the attempt. Possible rewards include:

Bonuses:

  • Credited to the Bonus Balance and subject to 50x wagering.
  • The maximum real balance conversion is limited to 5x the bonus value. For instance, a 10 EUR bonus can release up to 50 EUR (or local currency equivalent).

Free Spins:

  • Awarded on a popular slot preselected by the operator, using the lowest bet setting.
  • Not transferable or usable on other games.
  • Winnings from spins are credited as a bonus with a 40x wagering requirement.
  • The maximum withdrawable winnings are 50 EUR / 225 PLN / 500 NOK / 75 AUD / 75 CAD / 55 CHF / 1,250 CZK / 15,000 HUF / 100 NZD / 50 USD.

Coins:

  • Added directly to the player’s Coin Balance and available for use in the Shop.

If multiple toys are won in a single attempt, only one reward will be randomly selected and granted.

  1. While wagering bonus funds, the highest permitted bet is 5 EUR / 2,000 HUF / 50 NOK / 22.5 PLN / 10 NZD / 7.5 CAD / 5 USD / 125 CZK / 7.5 AUD / 5.5 CHF until the bonus requirements are fulfilled.
  2. Different game types contribute differently toward meeting the wagering requirement. For full contribution details, refer to Section 7 of the General Terms and Conditions.
  3. All bonus wagering must be completed within 10 days of activation. Failing to do so will result in the forfeiture of both the bonus and any associated winnings.
  4. This promotion is subject to the site’s full Terms and Conditions.

Annex 3: Gamification

  1. Gamification features include the following components:
  2. Coins
  3. Weekly Challenges
  4. One-Time Challenges
  5. All registered players can take part in the gamification features.

3. Coins:
3.1 Players earn Coins by:

  • Completing Weekly Challenges
  • Finishing in top positions in internal tournaments

4. Weekly Challenges:
4.1 Players who place bets in the Casino or Sportsbook sections are automatically enrolled in Weekly Challenges.
4.2 Challenges are split into Sports and Casino categories. Players can choose to complete either or both.
4.3 A challenge is considered completed once all its conditions have been met.
4.4 Rewards for completing challenges:

  • In Sports: Players receive 1 Coin per 100 EUR / 450 PLN / 1,000 NOK / 150 AUD / 150 CAD / 110 CHF / 2,500 CZK / 30,000 HUF / 200 NZD / 100 USD wagered. Each sports challenge specifies a minimum bet requirement. Completion occurs once the bet is settled, win or lose.
  • In Casino: Each challenge grants a set number of points, increasing with challenge difficulty.

4.5 Players can earn a bonus of 100 Coins weekly by completing at least 50% of the challenges in both the Sports and Casino categories (50 Coins each).

5. One-Time Challenges:
5.1 Completing a one-time achievement will instantly award Coins, which will be added to the player’s total balance.
5.2 Players can attempt these achievements in any order they prefer.

  1. All standard Terms and Conditions apply.