Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming experience. This includes details you provide directly when creating an account, making deposits, or contacting our support team.

Personal Data

Personal data typically includes your full name, date of birth, residential address, email address, telephone number, and payment information such as card details or wallet addresses. We also collect identity verification documents required by law to comply with licensing and anti-money laundering obligations.

Usage and Technical Data

When you visit our platform, we automatically collect technical information such as your IP address, browser type, device identifiers, pages visited, and time spent on the site. This helps us understand how our services are used and how we can improve them.

How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals, provide customer support, and ensure the integrity of our gaming environment. We also use it to personalise your experience, send important service communications, and, where you have given consent, to inform you about promotions and offers that may interest you.

We may analyse player behaviour to improve our games and detect unusual activity that could indicate fraud or problem gambling. All processing is carried out on the basis of legal obligations, contractual necessity, or legitimate business interests.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our platform. These include payment processors, identity verification agencies, gaming suppliers, and professional advisers who are bound by strict confidentiality obligations.

Disclosure may also occur when required by law, regulation, or court order, particularly to licensing authorities, financial regulators, or law enforcement agencies involved in preventing fraud, money laundering, or other criminal activity.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your browsing experience. Some cookies are essential for the platform to function, while others help us understand visitor patterns and measure the effectiveness of our content.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of certain features on our site.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, or disclosure. These measures include encryption, access controls, and regular security reviews.

While we strive to protect your information, no system can guarantee complete security. You are responsible for keeping your login credentials confidential and notifying us immediately if you suspect any breach.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we transfer your data to another service provider.

To exercise these rights, please contact our support team. We will respond to your request within one month, though this may be extended in complex cases. We may need to verify your identity before processing certain requests.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including contractual commitments that meet UK data protection standards.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Typically, account information is kept for a minimum of six years after account closure to comply with licensing conditions.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website, and we encourage you to review it periodically. Significant changes will be notified through prominent notices or direct communication where appropriate.

If you have any questions about how we handle your personal data, please do not hesitate to contact our customer support team who will be happy to assist.